Admission:
1. Guests/ Users are required to register and pay the prescribed fees for each activity through the Education City mobile Application.
2. Guests/Users must show their EC App booking QR code to security guard before accessing the facility, along with a valid ID (QID or Hawiyati card) for identity verification.
3. Entry is only allowed for female guests aged 10 and above.
4. Children under the age of 16 are not permitted without parents or guardians. Parents and Guardians must register the children on-site for the activities.
5. Registered guests will be provided with a wrist band upon entry. Guests without a valid wrist band will not be permitted to enter or participate in the activities.
Safety Security and Access:
1. All users are expected to respect the facilities and the rights of other individuals. Any user who engages in any disorderly conduct, including verbal or physical abuse, is subject to immediate removal and possible loss of privileges. Users and their guests are expected to promote a positive recreational environment and behave and dress appropriately. All users are considered equal and cannot be discriminated against because of their sex, age, race, or religion.
2. All activities within the Education City facilities are on a voluntary participation basis and could carry various degrees of risk of injury or death; the users assume sole responsibility for any associated risks or injury. Certain activities may involve strenuous physical action including, but not limited to, muscle strength, endurance training, and cardiovascular conditioning, and it is everyone’s responsibility to be knowledgeable of his/her own physical condition and abilities when partaking in any activity.
3. Those with diabetes, heart problems, high/low blood pressure, prescriptions, or any indication of a serious medical condition should consult their doctor before exercising or using the facility.
4. All users are responsible for their personal belongings, and the facility staff will not be liable in case of loss, theft, or damage.
5. All users shall use the designated areas for eating, drinking, and smoking. No glass or breakable containers are allowed inside the event area.
6. Personal stereos and ghetto blasters are not allowed in the facility except when used for pre-approved recreation programs. Loud games or activities that may cause a disturbance to others are not permitted.
7. Always wear proper training attire such as t-shirts, shorts (below the knee), tracksuits, and training shoes, while respecting local customs and dress norms. Please note: guests wearing traditional wear, jeans, skirts, dresses, crop-tops, transparent clothing, or ill-fitted attire will not be permitted entry. Users must adjust their attire to comply with the dress code to take part.
8. All rubbish must be placed in the designated waste bins.
9. No dangerous or foul play is allowed in any facility.
10. In the event of injuries or broken equipment, please report the issue first to Security.
11. Photography and filming are not permitted during the event and should be approved by the QF Communications department and building focal point, considering that photographing without permission is strictly prohibited and may subject the photographer to legal action.
Refund Policy:
1. If the user wishes to cancel their booking, the refund percentages will apply:
a. Before or within a week: 100%
b. Within 24 hours: 75%
c. During the Activity: 50%
d. After the Activity: 0%
2. Users requesting a full refund, must justify the reason for their cancellation through the Education City Application.
3. Kindly note the refunds will be processed within 7-14 working days.
4. Full refund will be granted in the following cases:
a. Class cancellation from the organizers
b. Date change in event/class and the user is unable to attend.
c. Event cancellation due to weather/emergency.
5. Instead of requesting a refund, users may choose to book another scheduled class. They must coordinate directly with the organizerto confirm their booking.
6. If the user cancels their rescheduled booking, they will not be eligible for further rescheduling or a refund.
For more information, please contact the following Focal point:
Anusheh Zaman
Email: ahzaman@qf.org.qa
Phone:77667326
Honey Sebastian Macmac
Email: hmacmac@qf.org.qa
Phone: 44542163
For any emergency concerns, please reach out to QF Emergency Hotline: 44540999
Digital acknowledgment
I acknowledge that I have read and agreed to all these terms and that any violation of these terms gives the right to Qatar Foundation to take any action it deems appropriate.
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