Facility Use Terms and Conditions

General

By using this website or using the facilities “Facilitates”) of the Qatar Foundation, you accept and agree to be legally bound by the terms herein.

Admission

• All QF members can use the facilities by presenting their Hawiyati card.
• The general public is required to present their Qatar ID for registering and accessing the facility.
• Users under the age of 16 must be accompanied by a parent or a legal guardian at all times.
• Visitors to Qatar and non-residents must be accompanied by a QID or QF card holder to access the facilities.
• Guests of QF members, including students, staff, and alumni, will be treated as general public, and the daily or hourly pass fee will be applied.
• Family and friends of QF students and alumni are not entitled to free access to the facilities, and therefore the daily or hourly pass fee will be applied.
• Staff and faculty are responsible for the behavior of their guests and children. 
• Users must present their EC App booking QR-code at the reception prior to using the facility. The Hawiyati card is not transferable.
• No person may book a facility in another person’s name; users shall upload their ID number in the system while booking the facility.
• If a QF member or EC membership holder fails to appear for a rental reservation, the general public rate will be applied.   

Cancellation, Refund, and No-Show Policy

• Facilities cannot be booked more than two weeks in advance.
• To book the Activity Room and Multi-Purpose Courts or pitches, there must be a minimum of five users.  
• Our venues operate under a strict no-cancellation refund policy, except in cases of medical emergencies.
• Failure to cancel will result in not being able to book the facility for a month.
• Cancellations must be made in writing and accompanied by appropriate documentation supporting the medical reason for the cancellation.
• Medical documentation may include a doctor's note, medical certificate, or other proof of the participant's inability to attend to the booking due to medical reasons.
• Refunds granted for medical reasons are non-transferable and may only be issued to the original user named in the booking.
• The venue reserves the right to cancel a booking under certain circumstances, including but not limited to:
• Unforeseen circumstances beyond the venue's control, such as natural disasters, inclement weather, or emergencies.
• Technical or logistical issues that prevent the venue from accommodating the booking as planned.
• Violation of venue policies or terms and conditions by the organizer or participants.
• If the venue cancels a booking, the user may be entitled to a refund of any fees or deposits paid, or the option to reschedule the activity / event for a later date, subject to availability.
• The venue will not be liable for any additional costs or damages incurred by the organizer and user as a result of the cancellation.

Safety, Security, and Access

• All users are expected to respect the facilities and the rights of other individuals. Any user who engages in any disorderly conduct, including verbal or physical abuse, is subject to immediate removal and possible loss of privileges.
• Users and their guests are expected to promote a positive recreational environment and behave and dress appropriately.
• All users are considered equal and cannot be discriminated against because of their sex, age, race, or religion.
• All activities within the Education City facilities are on a voluntary participation basis and could carry various degrees of risk of injury or death; the users assume sole responsibility for any associated risks or injury. Certain activities may involve strenuous physical action including, but not limited to, muscle strength, endurance training, and cardiovascular conditioning, and it is everyone’s responsibility to be knowledgeable of his/her own physical condition and abilities when partaking in any activity.
• Those with diabetes, heart problems, high/low blood pressure, on prescriptions, or any indication of a serious medical condition should consult their doctor before exercising or using the facility.
• All users and guests are responsible for their personal belongings and the facility staff will not be responsible in case of loss, theft, or damage.
• All users shall use the designated areas for eating, drinking, and smoking. No glass or breakable containers are allowed outside the coffee shop area.
• Rollerblades, inline/roller skates, skateboards, and bicycles are not allowed in any facility except in the designated skate park or appropriate areas.
• Personal stereos are not allowed in the facility except when used for pre-approved recreation programs. Loud games or activities that may cause a disturbance to others are not permitted.
• Wear proper training attire at all times (t-shirts, shorts/tracksuit, and training shoes) while respecting local customs and dressing norms.
• Football, softball, frisbee, or other activities that involve projecting items through the air are only permitted in suitable pitches and other designated areas.
• Sparring activities or other combat sports may be performed only under supervision and in the appropriate facilities. Protective equipment must be worn for such activities and a professional or the Community Engagement and Activation Supervisor must approve martial arts aids before they are incorporated into an activity.
• All rubbish must be placed in the provided waste bins.
• Gambling and/or playing cards is prohibited within the facilities.
• Any end user using our facilities or equipment is solely responsible for any loss or damage of the equipment in the facilities being used. Participants will be billed and their privileges revoked until the matter/payment is resolved.
• No dangerous or foul play is allowed in any facility.
• Report injuries or broken equipment firstly to the recreation staff on duty.
• Pets are only allowed in designated outdoor facilities.
• Drawing or writing on walls and equipment is forbidden.
• Photography and filming permits need to be approved by QF Comms and building focal point.

Privacy Policy

User data collected through the EC digital platforms will be handled in accordance with the EC digital platforms privacy policy. By using the EC digital platforms, you consent to the collection, use, and disclosure of your personal information as described in the privacy policy.

Modifications to Terms

Qatar Foundation reserves the right to modify or update these terms and conditions at any time without prior notice. Users are responsible for reviewing the terms periodically for changes.

Trademarks

• You may not use any of the Trademarks, or any variations thereof, without our prior written consent. You may not use any of these Trademarks, or any variations thereof, for promotional purposes
• Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark without the written permission of the owner of the applicable Trademark.

Disclaimer

The materials and information provided on the EC website are provided on an 'as is' basis. Qatar foundation makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Qatar Foundation does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website, or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Qatar Foundation, its affiliates or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials this website or your participation or venue booking.

Indemnification

You agree to defend, hold harmless, and indemnify Qatar Foundation, and its respective affiliates, officers, faculty, instructors, students, fellows, governing board members, agents and employees from and against any third-party claims, actions, or demands arising out of, resulting from or in any way related to your use of the site or participation or booking the venue, including any liability or expense arising from any and all claims, losses, damages (actual and consequential), suits, judgments, litigation costs, and attorneys' fees, of every kind and nature.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Qatar, and you irrevocably submit to the exclusive jurisdiction of its courts.

Language

These Terms and Conditions are drafted in English and into Arabic, Arabic language version will prevail if there is any inconsistency between the two.

How do I contact the different facilities?

Please find the contact information below:

Recreation Centre and Pitches 2 and 3

• Email: recreationcentre@qf.org.qa
• Phone: 4454 0772

Awsaj Recreation Sport Facilities

• Email: awsajrecreation@qf.org.qa
• Phone: 4454 2549

Qatar Academy Al Khor Sport Facilities

• Email: qakrecreation@qf.org.qa
• Phone: 4454 2118

Education City Club House

• Email: clubhousereception@qf.org.qa
• Phone: 4454 0834 / 4454 0829 / 6009 0784

Qatar Academy Al Wakra Sport Facilities

• Email: qawrecreation@qf.org.qa
• Phone: 4454 1242
  

Who do I contact in case of an emergency?

In case of an emergency, the emergency number is 4454 0999. This number should be used for ambulance services and other urgent situations requiring immediate assistance. In the event of any fire alarm activation or other emergency requiring evacuation, it is the sole responsibility of an individual to promptly and safely evacuate the building. You must follow the designated evacuation routes and procedures without delay to ensure your safety and the safety of others.